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We're here whenever
you need us.

We’re here to help you with anything—from transfers and account support to partnership enquiries. Reach out to us anytime and our team will respond promptly.

Email us
support@sudanicash.com
We reply within 2 hours
Call us
+249912529039
Mon–Fri, 9am–6pm EST
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Visit us
AL REAL TRADE AND INVESTMENT INC.
60-6440 Centre St NE, Calgary, AB T2K 0VA, Canada

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Fill in the form and we'll respond within 2 hours during business hours, or by the next morning if you send overnight.

Quick answers

Frequently asked questions

Can't find what you're looking for? Send us a message and we'll get back to you.

How long does a transfer take? +
Most transfers are completed within minutes. Some destinations may take up to 24 hours depending on the receiving bank or corridor.
What documents do I need to sign up? +
You'll need a valid government-issued ID (passport, driver's licence, or national ID) and proof of your Canadian address.
Are there any hidden fees? +
No hidden fees — ever. The fee and exchange rate are shown clearly before you confirm any transfer.
Is my money safe? +
Yes. We are regulated by FINTRAC as a Money Services Business and all customer funds are held in segregated accounts.
Which countries can I send money to? +
We currently support transfers to African countries, the Middle East, and the USA. More corridors are being added regularly.
What if my transfer is delayed? +
Contact our support team immediately via email or phone and we will investigate and resolve your transfer within 24 hours.

Ready to send
money home?

Join thousands of customers sending to Africa, the Middle East, and the USA. Your first transfer is completely fee-free.

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FAQ

Got questions?
We've got answers.

Everything you need to know about sending money with Sudanicash. Can't find what you're looking for?

50K+ Happy Customers
4.9★ App Store Rating
24h Avg. Delivery
7 Countries Served
We currently support transfers from Canada to Sudan, Chad, Egypt, Saudi Arabia, UAE, and the USA, with more corridors being added regularly.
Most transfers complete within 24–48 hours. Some corridors offer same-day or next-business-day delivery. Exact times are shown before you confirm.
We offer transparent, competitive pricing with no hidden fees. All costs including transfer fees and exchange rates are clearly shown before you complete any transaction.
Yes. We use 256-bit SSL encryption, strict KYC verification, FINTRAC-compliant transaction monitoring, and segregated client funds in Canadian financial institutions.
Create an account with a valid email and phone number, verify your identity with a government-issued ID, then add recipient details and fund your transfer securely.
Yes. M'Cube Global is registered with FINTRAC as a licensed Money Services Business (MSB #C10000108), fully compliant with Canadian AML and CTF regulations.

Still unsure? Chat with our support team at support@sudanicash.com

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