English
Mandarin
French
Terms of Service
Acceptance of Terms
Agreement to Terms
By creating an account or using SudaniCash (operated by AL REAL TRADE AND INVESTMENT INC.), you agree to be bound by these Terms of Service and all applicable Canadian laws and regulations. If you do not agree, do not use our services.
Modifications
We reserve the right to update these Terms at any time. Continued use of the platform following notice of changes constitutes your acceptance of the revised Terms. Material changes will be communicated via email or in-app notification.
Age Requirement
You must be at least 18 years of age and a resident of Canada to use SudaniCash. By using our service, you represent and warrant that you meet these eligibility requirements.
Account Responsibilities
Account Security
You are solely responsible for maintaining the confidentiality of your login credentials and all activity occurring under your account. Notify us immediately at support@sudanicash.com if you suspect unauthorized access.
Accurate Information
You must provide accurate, current, and complete information during registration and keep it updated. Providing false or misleading information is a violation of these Terms and may constitute fraud under Canadian law.
One Account Policy
Each customer may maintain only one active account. Creating multiple accounts to circumvent limits, bans, or compliance checks is strictly prohibited and may result in permanent suspension.
KYC Compliance
You agree to complete identity verification as required by FINTRAC regulations. Failure to complete verification may result in transaction limits, account suspension, or mandatory reporting to regulatory authorities.
Transfer Services
Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. Transfers may be delayed due to banking partner issues, regulatory reviews, national holidays, or circumstances beyond our control.
Transaction Limits
Transfers are subject to daily, monthly, and per-transaction limits based on your verification level, transaction history, and applicable regulatory thresholds. We reserve the right to modify limits without prior notice.
Right to Refuse
We reserve the right to refuse, delay, or reverse any transaction that we reasonably believe violates these Terms, applicable laws, or poses risk of financial crime, at our sole discretion.
Exchange Rates
Exchange rates are determined at the time of transfer confirmation and are locked in for that transaction. Rates fluctuate and the rate displayed during browsing may differ from the confirmed rate.
Fees & Payments
Fee Transparency
All applicable fees are displayed clearly before you confirm any transaction. The fee, exchange rate, and exact amount your recipient will receive are shown upfront — no surprises.
Fee Changes
We reserve the right to modify our fee structure with reasonable notice. Changes will be communicated via email and in-app notification at least 7 days before taking effect.
Payment Methods
We accept bank transfers, debit cards, and other payment methods as listed in the app. Each method may carry different processing times and fees as disclosed at checkout.
Failed Payments
If a payment fails after a transfer is initiated, we will notify you immediately. Funds will not be disbursed until full payment is confirmed. We are not liable for delays caused by your payment provider.
Prohibited Activities
Financial Crimes
SudaniCash must not be used for money laundering, terrorist financing, tax evasion, fraud, or any activity prohibited under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Unauthorized Use
You may not use our service on behalf of another person without proper authorization, or to process transactions for third parties as an unlicensed money services business.
Technical Abuse
Attempting to hack, scrape, reverse engineer, overload, or otherwise interfere with our systems is strictly prohibited and may result in criminal prosecution under the Criminal Code of Canada.
Limitation of Liability
Disclaimer
To the fullest extent permitted by applicable law, SudaniCash shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services.
Maximum Liability
Our total liability to you for any claim arising from your use of SudaniCash shall not exceed the total fees paid by you in the three months preceding the claim.
Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes shall be resolved in the courts of Ontario.
Termination
Our Rights
We may suspend or terminate your account at any time for violation of these Terms, suspicious activity, regulatory requirements, or at our discretion with reasonable notice.
Your Rights
You may close your account at any time by contacting support. Pending transfers will be completed or refunded before closure. Regulatory record-keeping obligations survive account closure.
Effect of Termination
Upon termination, your right to access the platform ceases. Any outstanding obligations, including unpaid fees or pending regulatory reports, survive termination of these Terms.
Questions about this policy?
Contact our Privacy Officer at privacy@sudanicash.com or write to AL REAL TRADE AND INVESTMENT INC., Toronto, Ontario, Canada.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. SudaniCash is a service of AL REAL TRADE AND INVESTMENT INC., a Money Services Business registered with FINTRAC under registration number C10000108.
Send money in minutes.
Regulated. Transparent. Built for the diaspora.
Canada's regulated cross-border remittance platform. Send money to Africa, Middle East, and the USA with confidence.
Support
© 2026 SudaniCash · AL REAL TRADE AND INVESTMENT INC. · MSB #C10000108